Open to opportunities

Naomi Kibe

@naomikibe

Message

Results-driven customer service specialist with five years' experience delivering excellent support.

Kenya

Message

What I'm looking for

I seek a customer-facing role in a fast-paced, collaborative company where I can use my communication and problem-solving skills to improve customer satisfaction and contribute to team goals.

I am a dedicated, results-driven customer service specialist with five years of experience providing top-notch support across inbound/outbound calls, live chat, email and transactional processing. I excel at resolving complaints, maintaining accurate customer records, and building strong customer relationships while contributing to fast-paced teams.

I hold a Bachelor's in Communication and Public Relations (Second Class Upper) and have worked in both public and private sectors, including roles at Nakama Tech and Azure Company Ltd. I am proficient in Microsoft Word and Excel, speak English, French and Chinese, and bring strong communication, problem-solving and interpersonal skills to every role.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Nakama Tech

Apr 2025 - Present (9 months)

Responds to inbound and outbound customer inquiries, resolves complaints, processes transactions, and documents interactions to maintain high customer satisfaction; currently employed and supporting technical troubleshooting and relationship maintenance.

Customer Service Live Chat Email Support Troubleshooting Customer Relationship Management

Customer Service Representative

Azure Company Ltd

Jan 2024 - Mar 2025 (1 year 2 months)

Handled customer inquiries across phone, email, chat and social media, resolved complaints, processed orders and returns, and maintained accurate customer records to improve service responsiveness.

Customer Service Phone Support Email Support Social Media Support Order Processing CRM Troubleshooting

Public Relations Intern

County Government of Nakuru

Jan 2023 - Dec 2023 (11 months)

Managed stakeholder and public inquiries, updated records, supported digital presence and communications, and protected organizational reputation through consistent messaging and relationship building.

Public Relations Stakeholder Engagement Communication Social Media Content Management Records Management Brand Consistency

Education

Degrees, certifications, and relevant coursework

Karatina University

Bachelor of Arts, Communication and Public Relations

Grade: Second Class Upper

Bachelor's degree in Communication and Public Relations with Second Class Upper honors, focused on communication, public relations, and interpersonal skills.