Elly Mbuguah
@ellymbuguah
I deliver customer support, sales results, and executive coordination across international teams.
KenyaWhat I'm looking for
I've supported international customers at Nakama Tech and Contact Center International, resolving queries, identifying upsell opportunities, and achieving the highest QA score and a 71% resolution rate in my first month.
Previously, I coordinated executive calendars and projects remotely at Athena, reducing bottlenecks by 30% with Asana and Trello. At Kenya Power and Lighting Company, I supported more than 100 users and resolved 95% of tickets within SLA.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
International Nakama Tech
Aug 2025 - Dec 2025 (4 months)
Provided customer support via inbound and outbound calls, resolved queries efficiently, and identified up-selling and cross-selling opportunities. Achieved highest QA score in first month and received certificates of excellence.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture and Technology
Bachelor of Business Information Technology, Business Information Technology
2021 - 2024
Grade: Second Class (Lower Division)
Pursued a Bachelor of Business Information Technology, graduating with Second Class (Lower Division).
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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