Kimberly Jenkins
@kimberlyjenkins
I resolve customer issues, manage accounts, and coordinate transportation services.
United StatesWhat I'm looking for
I've supported customers at VXI Global Solutions, JCPenney, PerformTel, and ACS by handling inbound calls, updating accounts, placing and tracking orders, processing refunds, and adjusting travel arrangements.
I've also coordinated medical and black-car transportation at Care Transportation and Carey International, scheduling rides, dispatching vehicles, verifying coverage, and maintaining customer records. I bring call center, CRM, troubleshooting, de-escalation, and customer care experience, and I stay effective under pressure while meeting deadlines.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
VXI Global Solutions
Jul 2021 - Dec 2021 (5 months)
Handled inbound customer calls regarding accounts, tracked orders, and documented account actions. Stayed updated on product changes and new offerings.
Dispatcher/Customer Service Representative
Carey International
Nov 2019 - Mar 2020 (4 months)
Managed incoming calls and emails for black car service requests, created and updated customer accounts, and performed daily vehicle maintenance checks.
Customer Care Representative
JCPenney
Aug 2018 - Mar 2019 (7 months)
Handled inbound calls regarding orders, placed customer orders, and made account adjustments.
Driver
Quality Care Transportation
May 2018 - Jun 2018 (1 month)
Transported children to and from school, performing pre-trip inspections to ensure safety.
Dispatcher
Care Transportation
Feb 2017 - Nov 2017 (9 months)
Verified medical coverage electronically, scheduled medical rides, and managed customer information in Medi Routes. Dispatched for Care Cab and Yellow Cab, handling inbound and outbound calls.
Live-in Caregiver
Julia
Jul 2013 - Jun 2017 (3 years 11 months)
Provided live-in care including medication distribution, daily cooking, and encouraging residents to perform daily chores. Helped maintain the home environment.
Telemarketer
Performarc360
Sep 2016 - Sep 2016 (0 months)
Made outbound calls for fundraising on behalf of various organizations.
Agent
PerformTel
Apr 2013 - Jun 2013 (2 months)
Received inbound calls from customers to update accounts, place orders, issue refunds, add notes, and cancel accounts.
Agent
ACS
Assisted customers with travel arrangements, navigated the website, and adjusted travel plans.
Education
Degrees, certifications, and relevant coursework
Kansas
High School Diploma, General Studies
Completed high school education in Kansas in 2011.
Availability
Location
United StatesAuthorized to work in
Job categories
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