Open to opportunities

Lanette Owens

@lanetteowens

Message

Experienced dispatch operator specializing in customer service, safety, and organized call coordination.

United States

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What I'm looking for

I seek a stable dispatch or administrative role where I can apply strong communication, safety, and organizational skills, collaborate with a reliable team, and grow in public safety or community services.

I am a dedicated dispatch operator with extensive experience in call coordination, customer service, and code enforcement support. I consistently produce detailed daily activity reports and manage dispatching, call transfers, and enforcement of rules and regulations to maintain safe, orderly communities.

My background includes security operations—CCTV monitoring, foot and vehicle patrols, and leading safety drills—alongside administrative strengths in inventory, database maintenance, invoicing, and clerical duties. I prioritize clear communication, organized multitasking, and reliable support to improve response times and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Dispatch Operator (Code Enforcement)

Current

Silver Lakes Association

Jun 2017 - Present (8 years 2 months)

Manage call coordination and dispatching of officers, produce detailed daily activity reports, and enforce association rules to maintain property order. Maintain office inventory and handle caller inquiries and transfers to appropriate departments.

Customer Service Report Writing Office Administration Inventory Management Enforcement

Security Guard

Allied Universal Protection Services

Dec 2010 - Jun 2017 (6 years 6 months)

Secured and patrolled premises via CCTV, vehicle, and foot patrols while conducting safety drills and exit procedures to protect guests and property. Prepared daily activity reports and documented irregularities to support site safety.

Emergency Response Report Writing Access Control Visitor Screening Patrol

Caregiver / Assistant Administrator

Chardonne's Country Villa

Oct 2008 - Mar 2009 (5 months)

Provided resident care and performed administrative duties including digital records maintenance, inventory control, invoice processing, and intake coordination. Supported facility operations through routine clerical tasks and record keeping.

Resident Care Caregiving Records Management Inventory Management Intake Coordinator Clerical Support