Julia Delgadillo
@juliadelgadillo
Customer service specialist with a focus on client satisfaction.
What I'm looking for
I am a dedicated Customer Service Specialist with a strong background in sales and client relations. My experience as an Inside Sales Representative at CharterUp allowed me to hone my skills in understanding customer needs and providing tailored solutions. I excelled in building rapport with clients, ensuring a personalized booking experience, and resolving objections with confidence. My commitment to client satisfaction is evident in my ability to maintain high responsiveness and follow-up in a fast-paced environment.
During my time as a Sales Development Representative at Placer.ai, I collaborated closely with clients to onboard Location Intelligence solutions, implementing strategies that significantly increased customer satisfaction and retention. I successfully executed cold outreach campaigns and pioneered targeted marketing initiatives, which not only built a robust sales pipeline but also contributed to the training of fellow SDRs. My journey has been enriched by the lessons learned during my career break, where I embraced motherhood and the invaluable experiences it brought.
Experience
Work history, roles, and key accomplishments
Inside Sales Representative
CharterUp
Apr 2024 - Sep 2024 (5 months)
Demonstrated ability to actively listen and adapt communication style to meet each client's unique behavior and customer transportation needs, ensuring a personalized and efficient booking experience. Built strong rapport and trust with clients by maintaining a professional yet engaging tone while following structured call scripts.
Sales Development Representative
Placer.ai
Dec 2022 - Oct 2023 (10 months)
Collaborated with clients to ensure successful onboarding of Location Intelligence solutions. Implemented customer-focused strategies resulting in increased customer satisfaction and retention.
Full-time Parenting
Self Employed
Feb 2021 - Dec 2022 (1 year 10 months)
Took a career break to focus on full-time parenting and motherhood. Developed strong organizational and time management skills while managing household responsibilities and raising a child.
Education
Degrees, certifications, and relevant coursework
California State University, Los Angeles
Bachelor of Arts, Psychology
Studied the fundamentals of psychology with a focus on understanding customer communication style to meet each client's unique behavior and customer transportation needs, ensuring a personalized and efficient booking experience. Built strong rapport and trust with clients by maintaining a professional yet engaging tone while following structured call scripts.
Availability
Location
Authorized to work in
Job categories
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