Kimberly Cooke

I’m an operations and project coordination professional with 8+ years supporting nationwide service operations, managing multi-phase projects, and leading cross-functional teams. I bring a practical, execution-focused mindset—balancing scheduling, workflow optimization, and clear communication to keep work moving and customers supported.

As a National Account Manager, I managed nationwide locksmith service operations, dispatch, and scheduling, supervising dispatchers and administrative staff to improve workflow. I oversaw AP/AR, budgeting, invoicing, and financial tracking while coordinating multi-phase projects with executives and project managers. I also resolved escalated client issues, strengthened customer relationships, quoted and tracked materials for large-scale projects, and trained new employees to standardize onboarding.

Earlier roles strengthened my operational foundation: as an Administrative Assistant, I managed scheduling, customer inquiries, technician assignments, inventory, billing, and reporting—supporting the manager and CEO with administrative tasks while delivering high-quality customer service. As a Scheduling Coordinator, I scheduled technicians and optimized routing, verified estimates, processed payments, used QuickBooks for daily transactions, and submitted 811 tickets. I also managed inventory and supported social media marketing.

Across my project and operations experience, I’ve coordinated nationwide service work from planning through completion, implemented workflow improvements to increase productivity, and managed scheduling logistics for high-volume operations. I’m energized by work that combines financial tracking, process improvement, and executive-ready support—so teams can run smoothly and issues get handled early, not late.