KBKim Battles
@kimbattles
Customer service specialist with strong problem-solving skills.
United StatesWhat I'm looking for
I am a dedicated customer service professional with over five years of experience in various roles, including my current position as a Patient Access Specialist at AssistRx. My expertise lies in navigating complex reimbursement barriers and ensuring that patients receive the best possible service. I pride myself on my ability to handle pressure and provide accurate resolutions, which has been crucial in my roles.
Throughout my career, I have demonstrated strong organizational skills and a commitment to maintaining high standards of customer service. My experience as a Service Agent at Progressive Insurance honed my ability to manage multiple inquiries effectively while building rapport with customers. I am proficient in Salesforce and Microsoft Office, which allows me to streamline administrative tasks and enhance service delivery.
Experience
Work history, roles, and key accomplishments
Patient Access Specialist
AssistRx
Mar 2025 - Present (3 months)
Ensured cases moved through the process in compliance with company requirements and organizational standards. Conducted benefit investigations for patients by making outbound calls to payers to verify insurance benefit information and navigate complex reimbursement barriers.
Request Services Specialist
MRO Corp
Oct 2024 - Mar 2025 (5 months)
Responsible for fielding inbound inquiries regarding release of information (ROI) requests for patient medical records while maintaining consistent excellent customer service standards. Provided issue resolution, status updates concerning requests for medical records, and posted corrective actions in the corporate database.
Service Agent
Progressive Insurance
Aug 2022 - Aug 2024 (2 years)
Effectively managed inbound phone calls, emails, and online chat for billing inquiries, policy coverage changes, renewals, and payments. Utilized KMS Guidelines to ensure accurate information was provided for each state and engaged with customers via live website chat.
Education
Degrees, certifications, and relevant coursework
Post University
Certificate, Forensic Accounting
Completed a specialized certificate program focusing on forensic accounting principles and practices. Gained expertise in financial investigation techniques and fraud detection.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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