Latoya Hill

Responsible for helping patients understand their access to medication through reimbursement and affordability programs, focusing on identification of access pathways. Managed day-to-day patient and healthcare provider support requests across multiple communication channels, ensuring all support was captured in the Case Management system. Performed in-depth research into patient's medication cover

Generated, maintained, and expanded a database of prospects through outbound cold calls and emails, directing new customer data into Salesforce. Onboarded new merchants onto terminal/gateway files, managed account setup, and coordinated all aspects of integrated payment service setup. Provided basic technical software support for clients and ensured timely and accurate information to all internal

Gained experience working in the O.R. with Siemens C-arm and GE OEC Elite C-arm. Performed diagnostic imaging for inpatient/outpatient, critical care, and orthopedic cases. Utilized various equipment including Cerner, Samsung Portables, Philips digital Diagnostic, Optimus Pro, and Siemens diagnostic.

Served as a MIPS/Meaningful Use Specialist and HIPAA Security Officer. Managed billing for Worker’s comp claims. Consulted providers on healthcare disparities and Electronic Health Records.

Managed telephone calls and arranged appointments for the sleep practitioner, directing calls to the correct destination. Maintained patient files and scheduled consultation and follow-up appointments. Served as a Physician Liaison for the sleep clinic.

Provided customer service and assisted legal administrative specialists in claims case processing. Responded to inquiries concerning progress on claims investigations and actions taken to efficiently adjudicate check claims packages. Organized consultant files and developed client follow-up procedures.

Grade: Dean’s List

Activities and societies: Dean’s List, Registered Health Information Technician

Obtained an Associate of Applied Science Degree in Health Information Technology. Recognized on the Dean’s List for academic achievement. Prepared for and achieved Registered Health Information Technician certification.

Activities and societies: Experience working in the O.R. with Siemens C-arm and GE OEC Elite C-arm (digital); Diagnostic Imaging inpatient/outpatient (digital); Diagnostic Imaging Critical Care (Trauma) (digital); Orthopedic imaging; Portable imaging - ICU, NICU, burn units, etc. Equipment Experience: Cerner, Samsung Portables, Philips digital Diagnostic, Optimus Pro, Siemens diagnostic

Completed the Radiology Technology Program, earning a certification. Gained practical experience in various imaging environments, including the O.R. with Siemens C-arm and GE OEC Elite C-arm. Developed skills in diagnostic imaging for inpatient, outpatient, and critical care settings, including trauma and portable imaging.