Looking for a job

Kimani Moses

@kimanimoses1

Sales representative at Oasis Outsourcing Call Center who converted customer enquiries into confirmed hotel and holiday bookings.

Kenya

Message

What I'm looking for

I am looking for a stable and professional opportunity where I can use my customer service, sales, communication, and problem-solving skills while continuing to learn and grow. I value a positive work environment, teamwork, clear responsibilities, and opportunities for career development. I am hardworking, adaptable, and ready to contribute to the success of the company.

At Oasis Outsourcing Call Center, I sold hotel bookings and holiday packages through inbound and outbound calls. I advised customers on room options, pricing, promotions, and travel packages, converting enquiries into confirmed bookings.

At Just On Time Communication Ltd, I managed daily retail store operations, supervised and coached the sales team, and handled inventory and merchandising. I also prepared sales performance reports and resolved customer complaints.

At Harry Mobiles Kenya, I progressed from SalesAgent to SalesManager. As SalesManager, I increased sales revenue by 18%, improved customer satisfaction scores by 12%, and reduced stock wastage by 5% through sales leadership, service improvements, and inventory controls.

Experience

Work history, roles, and key accomplishments

Sales Representative

Oasis Outsourcing Call Center

Mar 2026 - Jul 2026 (4 months)

Sold hotel bookings and holiday packages through inbound and outbound sales calls. Advised customers on room options, pricing, promotions, and travel packages, converting enquiries into confirmed bookings.

Telesales Consultative Selling Customer Relationship Management Lead Generation Sales Metrics Tracking

Shop Manager

Just On Time Communication Ltd

Oct 2024 - Feb 2026 (1 year 4 months)

Managed daily retail store operations and supervised the sales team to ensure consistent performance. Coached and motivated employees to achieve and exceed monthly sales targets.

Retail Store Operations Team Leadership Inventory Management stock replenishment Product Merchandising Sales Reporting Customer Service

Sales Manager

Harry Mobiles Kenya

Mar 2022 - Aug 2023 (1 year 5 months)

Led and supervised the retail sales team to achieve company sales objectives and revenue targets. Increased overall sales revenue by 18% through strategic leadership and team motivation.

Sales Management Team Leadership Inventory Management Promotional Campaigns Sales Performance Monitoring Corporate Trainer

Sales Agent

Harry Mobiles Kenya

Dec 2020 - Jan 2022 (1 year 1 month)

Assisted customers in selecting suitable mobile phones and accessories tailored to their needs. Consistently exceeded individual sales targets through proactive engagement and consultative selling.

Consultative Selling Customer Service Product Knowledge Stock Management after sales services

Shop Attendant

Safaritech Ltd

Dec 2019 - Oct 2020 (10 months)

Assisted customers with product selection and purchases, ensuring a positive shopping experience. Processed customer transactions accurately and efficiently.

Customer Service Point of Sale Inventory Management Merchandising Teamwork