Esther Wanjiru

Managed daily store operations including inventory, ordering, staff hiring/firing, and prepared weekly business reports to owners, improving operational consistency.

Supported store operations by assisting in staff recruitment, maintaining store cleanliness, receiving supplier deliveries, and ensuring smooth product flow to customers.

Prepared weekly reports for management, trained new staff, created work schedules, and resolved customer issues to maintain store performance and service quality.

Oversaw floor operations including shelving, customer assistance, reporting product damages, and managing staff attendance to ensure smooth daily service.

Processed customer transactions, upsold products, supported floor supervision during absences, and managed online platforms to market store products.

Promoted company products and assisted customers to drive sales and maintain customer service standards in the retail environment.

Provided hairdressing services per client requests, assisted with supplier deliveries, and handled customer complaints to ensure satisfaction.

Enrolled in CPA certification program at Thika Institute of Business Studies beginning February 2018; pursuing professional accounting qualifications.

Grade: C+

Completed secondary education and obtained KCSE certification with a C+ grade in November 2017.

Completed primary education and obtained KCPE certification in 2013.