To sum it up, my focus is to be in a position that allows me to use my skills and experience to make an impact that leaves everyone involved more contented. This opportunity allows me to continue applying my experience and doing what I love.
Kikelomo Ogunleye
@kikelomoogunleye
I'm a Customer Service Executive based in Nigeria.
What I'm looking for
I demonstrate exceptional communication and relationship building skills, and encourages team collaboration in order to achieve excellent project and customer satisfaction. Customer-focused and experienced in call center and retail operations, with the proven ability to work towards and consistently exceed targets. Committed in delivering high service standards, with a dedication to providing solutions, handling complaints and solving problems.
Experience
Agent Relations Executive
Sunking
Oct 2021 - Present (2 years 8 months)
I am working in a team of more than 200, in energy renewable company which designs, distributes, and finances solar
home energy, approve prospects, welcome customers on board, provide information about products and
resolve issues on first contact, achieving a 99% Weekly Quality Assurance score, using Zendesk CRM software as well as Angaza.
Customer Service Executive
Jumia Nigeria
Oct 2020 - Oct 2021 (1 year)
I worked in a team of more than 200, in an online shopping site which operates a range of online marketplaces, managed and resolved complains, provide information and sell products and services using Salesforce CRM software.
Tech stack
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Salary expectations
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