Oluwatosin Soyemi

I am a dedicated Chat Support Specialist with extensive experience in customer service, live chat support, and issue resolution. My ability to handle multiple chat conversations simultaneously while maintaining a professional and engaging tone has been key to my success in this field. I am skilled in upselling premium packages and pay-per-view (PPV) content, troubleshooting customer inquiries, and utilizing CRM tools to ensure excellent customer satisfaction.

Throughout my career, I have worked with reputable companies such as Sunking Nigeria Ltd and Jumia Nigeria, where I engaged in real-time chat support, managed customer inquiries, and provided expert advice on products and services. My commitment to maintaining a high satisfaction rating through prompt and helpful service has allowed me to build strong relationships with customers and contribute positively to team dynamics.

I hold a B.Sc. in Quantity Surveying from the University of Lagos and have completed various training programs, including Microsoft Office and Web Development. I am eager to contribute to a dynamic team focused on delivering top-tier support and engagement.