Open to opportunities

Kieni Ikah

@kieniikah

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Manager combining sales, marketing, and customer relationship expertise to drive profitable operations and retention.

Nigeria

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What I'm looking for

I’m looking for a leadership role where I can oversee daily operations, coach teams, grow revenue through sales/marketing strategy, and strengthen customer satisfaction through high-efficiency service delivery.

I’m a highly organized, result-driven professional with expertise in sales management, marketing, and customer relationship management. I’ve built strong customer relationships, handled inquiries, and maintained high service delivery standards while staying efficient under pressure.

As a Manager at Kendy Hue and Compass Ltd. (2022–Present), I oversee daily business operations, develop and implement strategic plans to increase profitability and market reach, and supervise staff to ensure smooth management. Previously, I led sales teams to achieve monthly revenue targets, conducted market research to find new business opportunities, and executed marketing campaigns to drive product awareness.

Experience

Work history, roles, and key accomplishments

Current

Business Operations Manager

Current

Kendy Hue and Compass Ltd.

Jan 2022 - Present (4 years 6 months)

Oversee daily business operations and implement strategic plans to improve profitability and market reach. Supervise staff, manage customer inquiries, and ensure high service delivery standards.

Communication Skills Business Operations Management Strategic Planning Staff Supervision Customer service management Leadership Customer Relationship Management

Sales Manager

Ebituagbe Drink Depot

Jan 2021 - Jan 2022 (1 year)

Managed product sales and distribution to increase revenue and build customer relationships. Coordinated with suppliers to ensure product availability and improve customer retention.

Communication Skills Sales Management Sales Distribution Revenue Growth Customer Relationship Management Customer Retention Supplier Coordination Negotiation

Sales Manager

Kofaben Sand Dump

Jan 2020 - Jan 2021 (1 year)

Led the sales team in achieving monthly revenue targets and conducted market research to identify new opportunities. Implemented marketing strategies to drive product awareness.

Communication Skills Sales Team Leadership Revenue Targets Market Research Marketing Strategy Customer Engagement Team Management

Child Counselor

Ikot Okobo Community Secondary School

Jan 2017 - Jan 2018 (1 year)

Provided counseling services to children to support emotional and social development. Designed and implemented programs for children's well-being and collaborated with parents and teachers to create a supportive environment.

Communication Skills Child Counseling Program Design Interpersonal Skills Supportive Environment Building

Marketing Manager

Kofaben Cement Depot

Jan 2019 - Present (7 years 6 months)

Created and executed marketing campaigns to promote products and services. Engaged with customers to understand needs and tracked sales performance to adjust strategies accordingly.

Communication Skills Marketing Campaigns Marketing Strategy Customer Insights Sales Performance Market Analysis Customer Relationship Management Business Strategy