Open to opportunities

Uchenna Victoria

@uchennavictoria

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Experienced operations manager with a focus on business development.

Nigeria

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What I'm looking for

I am looking for a role that values collaboration, innovation, and growth opportunities.

With over four years of experience in business development and people management, I have honed my skills in operations management and client relationship building. My role as an Operations Manager at Kynaoutsourcing has allowed me to manage over 35 sales agents, producing more than 3,000 sales calls daily in a competitive energy market in the United States. I believe in the power of effective communication and feedback, which has been instrumental in streamlining client relationships and enhancing team performance.

Throughout my career, I have demonstrated a strong ability to resolve conflicts and improve team dynamics. My experience in digital communication and customer relationship management has equipped me with the tools to address customer inquiries and complaints promptly. I am passionate about fostering a collaborative work environment and continuously seek ways to enhance operational efficiency and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Kynaoutsourcing

Feb 2021 - Present (4 years 4 months)

Managed a team of over 35 sales agents, producing over 3,000 sales calls daily in a competitive energy market. Focused on resolving disputes among agents and enhancing customer relationships through effective communication and feedback collection.

Sales Management Team Leadership Customer Relationship Management Conflict Resolution Digital Communication Feedback Performance Monitoring Market Analysis

Front Desk Manager

The Boutique Hotels PLC

Jan 2020 - Jan 2021 (1 year)

Handled guest inquiries via phone, email, and in-person, resolving complaints and ensuring guest satisfaction. Utilized effective communication skills to manage reservations and address concerns promptly.

Customer Service Communication Skills Teamwork CRM Software Problem Solving

Supervisor, Verifier & Virtual Assistant

EZE Global Sales And Marketing

Jan 2018 - Jan 2019 (1 year)

Conducted market research and competitor analysis to enhance sales strategies. Managed communications with potential customers and streamlined the sales process by categorizing prospects.

Market Research Sales Strategy Communication Data Analysis Prospecting Sales Argument Development Team Coordination

Class Teacher

St. Peter's Anglican Nursery And Primary School

Jan 2017 - Feb 2017 (1 month)

Assessed student performance through quizzes and assignments, providing guidance to struggling students. Developed study materials to aid in test preparation and reinforce learning.

Teaching Assessments Curriculum Development Communication Classroom Management