Looking for a job

Kica Lee

@kicalee

Message

I resolve customer inquiries, coordinate orders, and maintain accurate customer and inventory records.

Uganda

Message

What I'm looking for

I'm looking for a customer support or operations role where I can use digital support tools, resolve customer concerns, maintain accurate records, and help create seamless customer experiences.

At Hoplex Vector Control Ltd., I support 70+ customer inquiries daily across phone, email, WhatsApp, and SMS, maintaining a 95% customer satisfaction rating. I manage customer records, complaints, follow-ups, order processing, deliveries, inventory, and QuickBooks information.

Previously at Healthcure Pharmaceuticals (U) Ltd., I resolved field customer complaints, strengthened relationships with 300+ customers, and helped increase daily sales by approximately 38%. I bring customer empathy, clear communication, accurate data entry, and a focus on seamless customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Customer & Operation Support Officer

Current

Hoplex Vector Control Ltd.

Mar 2024 - Present (2 years 7 months)

Maintained a 95% customer satisfaction rating and responded to over 70 customer inquiries daily via phone, email, WhatsApp, and SMS. Managed customer records, processed orders with 98% accuracy, and maintained 99% inventory accuracy.

Customer Support CRM Quickbooks Inventory Management Order Processing Data Entry Social Media Management Microsoft Office

Field Operations Officer

Healthcure Pharmaceuticals (U) Ltd.

Jan 2023 - Feb 2024 (1 year 1 month)

Responded to over 100 customer inquiries in the field and resolved complaints professionally. Coordinated customer orders, increased daily sales by approximately 38%, and expanded field operations from 2 to 5 service destinations.

Customer Support Complaint Resolution Order Coordination Sales Field Operations Customer Relationship Management