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Nakasi Gorret

@nakasigorret

Customer service representative at Halisi Labs Limited handling 60+ customer interactions daily.

At Halisi Labs Limited, I supported customers across Uganda and Kenya through inbound and outbound calls. I handled 60+ customer interactions daily, documented customer records, and followed up on requests and concerns.

At Unateus, I managed customer support through phone, email, and live chat. I maintained CRM records, prepared daily reports using Google Drive, and followed outstanding issues through to resolution.

Earlier, I supported customers at The Rangers Limited (Powered by Betway) and Techno Brain BPO ITES (U) Ltd across phone and digital channels. I was recognized as Employee of the Year at Techno Brain BPO ITES (U) Ltd in 2018.

Experience

Work history, roles, and key accomplishments

Telesales Agent

Halisi Labs Limited

Mar 2025 - Jun 2026 (1 year 3 months)

Provided customer service and support to customers across Uganda and Kenya through inbound and outbound calls. Handled 60+ customer interactions daily, maintained accurate records, and followed up to ensure prompt resolution.

Customer Service Telesales Inbound Calls Outbound Calls CRM Data Entry Customer Follow up Escalation Management Reporting

Customer Service & Telesales Representative

Unateus

Mar 2022 - Feb 2025 (2 years 11 months)

Managed 60+ customer interactions daily through phone, email, and live chat. Maintained accurate CRM records, prepared reports, and coordinated with team members to resolve issues.

Customer Service Telesales Phone Support Email Support Live Chat CRM Google Drive Reporting Multitasking Time Management

Call Center Agent

The Rangers Limited

Apr 2019 - Dec 2021 (2 years 8 months)

Supported 60+ customers daily through phone, email, live chat, Twitter, and Facebook. Resolved issues at first contact and liaised with internal teams for additional support.

Customer Service Call Center Phone Support Email Support Live Chat Social Media CRM Issue Resolution Escalation Management

Senior BPO Executive

Techno Brain BPO ITES (U) Ltd

Jan 2017 - Feb 2019 (2 years 1 month)

Handled customer enquiries through phone, email, Twitter, and Facebook. Maintained accurate records, identified customer needs, and provided appropriate solutions while meeting service quality standards.