Open to opportunities

Sofia Kopytko

@sofiakopytko

Message

Highly organized virtual assistant delivering efficient, clear customer communication.

Ukraine

Message

What I'm looking for

I’m looking for a role where I can support customers with fast, reliable communication—managing emails, scheduling, and day-to-day coordination. I thrive in organized teams, value clear processes, and enjoy improving customer satisfaction.

I’m a highly organized, detail-oriented Virtual Assistant focused on efficiency and clear communication. I’m experienced in managing emails, scheduling, and customer interactions professionally, and I quickly adapt to new tools and fast-paced environments.

In customer support roles, I managed customer communication and support prosesse, coordinated communication between users and the team, and helped improve customer experience and satisfaction. I also responded to customer email and inquiries, assisted with order processing and shipments, and ensured smooth communication.

I’ve also supported sales and daily operations as a Sales Assistant/Store Manager, maintaining product organization and display. Additionally, I edit YouTube videos in Adobe Premiere Pro and prepare content for publishing.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

KlipApp

Jan 2025 - Present (1 year 4 months)

Managed customer communications and support processes, coordinating between users and the team to resolve issues. Contributed to improving customer experience and satisfaction.

Customer Support Client Communication Email Communication Problem Solving Team Coordination Customer Satisfaction Organization Sheets

Sales Assistant & Store Manager

Balloon Shop

Jan 2024 - Jan 2025 (1 year)

Assisted customers with sales and custom requests while supporting daily store operations. Maintained product organization and display to ensure a clear, organized customer experience.

Sales Support Store Operations Client Communication Customer Support Problem Solving

Customer Support Specialist

Online Jewelry Store

Jan 2023 - Jan 2024 (1 year)

Responded to customer email inquiries and supported order processing and shipment coordination. Ensured smooth, professional communication with customers throughout the process.

Customer Support Email Communication Client Communication Order Processing Problem Solving

Video Editor (YouTube)

YouTube

Edited YouTube videos using Adobe Premiere Pro and prepared content for publishing. Maintained an organized workflow to support timely content delivery.

Video Editing Adobe Premiere Pro Content Publishing Workflows Attention To Detail