Kiana Rian Sarmiento
@kianariansarmiento
Operations and dispatch specialist supporting US-based property maintenance.
PhilippinesWhat I'm looking for
I am a detail-oriented Operations and Dispatch Virtual Assistant with hands-on experience supporting US-based property maintenance operations. I have managed daily maintenance requests, scheduled and dispatched field technicians, coordinated unit turnovers, and maintained service ticket accuracy while communicating directly with tenants and property contacts.
My background includes customer-facing roles in billing, technical support, and sales where I strengthened problem-solving, escalation handling, and time-management across US time zones. I seek a Property Operations or Operations Coordinator role offering long-term growth and opportunities to apply my coordination and operational strengths.
Experience
Work history, roles, and key accomplishments
Operations & Dispatch VA
Daily Maintenance
Apr 2025 - Feb 2026 (10 months)
Managed daily maintenance and service requests for US-based properties, scheduled and dispatched five technicians daily, and coordinated unit turnovers to ensure timely readiness for occupancy.
Customer Service Specialist
Ventra Health
Aug 2024 - Nov 2024 (3 months)
Assisted patients with billing and insurance inquiries, processed payments and payment plans, and handled sensitive situations with empathy and accuracy to maintain service quality.
Technical Sales Representative
Asurion
Oct 2023 - Mar 2024 (5 months)
Provided technical support and troubleshooting for mobile devices, identified customer needs to recommend solutions, and maintained high-quality interactions in a fast-paced environment.
Customer Sales Representative
VXI
Feb 2023 - Jun 2023 (4 months)
Handled billing, sales, and technical concerns for residential customers, scheduled technician appointments, and documented interactions accurately in internal systems.
Customer Sales Representative
Concentrix
Jul 2021 - Nov 2022 (1 year 4 months)
Assisted customers with billing, sales inquiries, and Tier 1 technical issues while meeting performance metrics and improving customer retention through effective problem-solving.
Education
Degrees, certifications, and relevant coursework
System Plus College Foundation
Bachelor of Arts, Communication
2018 - 2022
Pursued undergraduate studies in AB Communication at System Plus College Foundation from 2018 to 2022.
Eastern Porac National Highschool
High School Diploma, Secondary Education
2013 - 2018
Attended Eastern Porac National Highschool and completed secondary education from 2013 to 2018.
Achievers Special Education Center
Primary/Elementary Education, Basic Education
2009 - 2013
Completed basic education at Achievers Special Education Center from 2009 to 2013.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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