Ken Mark Cañete
@kenmarkcaete
Maintenance coordinator and property operations professional focused on reliable, customer-first service.
PhilippinesWhat I'm looking for
I coordinate end-to-end maintenance operations—receiving and prioritizing work orders, dispatching technicians, and ensuring timely completion in line with service level agreements.
I’m strong at vendor coordination and tenant/client communication, scheduling contractors and providing clear updates so concerns are addressed quickly while maintaining a high level of customer satisfaction.
In property management, I managed leasing inquiries for multi-family homes using CRM workflows, and processed maintenance requests through systems like Yardi, Property Ware, and RealPage. I also supported residents through billing and policy questions, and collaborated with stakeholders using email and chat.
Earlier, I worked as a claims specialist handling insurance claims, prior authorizations, and benefits inquiries—verifying eligibility, coverage, and medical necessity while ensuring accuracy, compliance, and clear communication. I bring the same precision and documentation discipline to every work order, invoice, and service history.
Experience
Work history, roles, and key accomplishments
Maintenance Coordinator
Atlas Management LLC
Aug 2025 - Mar 2026 (7 months)
Coordinated work order intake, prioritization, and dispatch to meet service level agreements. Scheduled vendors and communicated with tenants, maintaining accurate documentation and ensuring compliance with safety and regulatory standards.
Managed leasing inquiries for multi-family homes using CRM and property management systems to track leads and conversions. Processed maintenance work orders in property management software, dispatched technicians for urgent and routine requests, and resolved resident inquiries about lease agreements and community policies.
Provided continuous resident support to property managers via email and chat, handling inquiries related to student housing and single-family billing. Answered billing and payment questions by phone and addressed property management requests accurately.
Claims Specialist
Hinduja Global Solutions
Aug 2017 - Jan 2021 (3 years 5 months)
Processed insurance claims, prior authorizations, and benefits inquiries while verifying eligibility and medical necessity. Collaborated with U.S. insurance companies to resolve claim and policy issues and supported revenue and team performance through DME upselling and process improvements.
Education
Degrees, certifications, and relevant coursework
Colegio de la Purisima Concepcion
Bachelor of Science in Business Administration, Marketing Management
Earned a Bachelor of Science in Business Administration with a major in Marketing Management from Colegio de la Purisima Concepcion.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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