Kiana Clarke
@kianaclarke
I resolve customer and technical support issues across healthcare, service desk, and vendor environments.
United StatesWhat I'm looking for
I've supported dentists, doctors, and third-party supply vendors at Dexis, processing orders, deductibles, and customer inquiries in a remote customer service environment.
At KForce, I handled Tier 2 support calls, diagnosed technical issues, guided employees through resolutions, and documented solutions through ServiceNow. I also reset passwords and helped internal users access training and software.
Earlier at Telemed Inc., I managed after-hours medical calls, updated patient information, verified insurance, and resolved patient inquiries for surgeons, specialists, and physicians.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Dexis
Sep 2021 - Jul 2026 (4 years 10 months)
Provided world-class customer service to dentists, doctors, and third-party supply vendors. Processed transactions such as deductibles and orders, coordinating information with teams and departments.
Service Desk Analyst II
KForce
Aug 2018 - Jul 2021 (2 years 11 months)
Handled Tier 2 support calls, guiding internal employees through problem resolution. Diagnosed and resolved technical issues in a customer-service focused manner using Service Now ticketing system.
Patient Service Representative
Telemed Inc.
Oct 2015 - Nov 2017 (2 years 1 month)
Managed medical answering and appointment services for surgeons and physicians after business hours. Entered and updated patient information, resolved inquiries, and verified insurance.
Education
Degrees, certifications, and relevant coursework
Salem High School
High School Diploma, General Studies
Grade: 3.7 GPA
Graduated with a 3.7 GPA and a concentration in General Studies.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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