Mannie B

I’m a Customer Experience Specialist who blends calm, professional communication with hands-on support experience across healthcare and technical environments. My background includes customer support in a financial institution, plus healthcare call center roles where I resolved inquiries and documented interactions with privacy-first discipline.

I’ve supported Medicaid and Medicare members and providers, handling claims, doctor’s appointments, and mail order pharmacy needs while following HIPAA privacy practices. I also bring strong customer de-escalation skills, concise verbal and written communication, and efficient multi-tasking to keep resolution times on track.

Earlier in my career, I worked in digital technology support, service desk, and systems analysis—troubleshooting complex device and service technology issues, creating and managing tickets in ServiceNow, and analyzing data to identify improvements for communication networks and server environments. I’m driven to deliver exceptional outcomes by pairing empathy with accurate execution and reliable internal-system use.