Open to opportunities

Mayowa Ogundare

@mayowaogundare

Message

I deliver high-volume healthcare customer support with strong resolution, satisfaction, and compliance results.

United States

Message

What I'm looking for

I'm looking for a customer or patient support role where I can resolve complex inquiries, improve service quality, use CRM and healthcare systems, and contribute to a customer-first team that values compliance, collaboration, and measurable performance outcomes.

At RemX—Axios Clinic, I handle 80–100 daily patient calls alongside email and live chat, achieving a 94% CSAT rate, 89% first-call resolution, and 97%+ QA scores while maintaining HIPAA compliance. I also resolve billing and digital-platform issues, process service requests in Salesforce, and created onboarding resources that helped increase platform user satisfaction by 15%.

Across CareNow and Texas Pain, I've supported patients in fast-paced clinical environments through appointment scheduling, insurance verification, billing inquiries, medical records management, and complaint resolution. I bring seven-plus years of frontline healthcare customer service experience, a Computer Science degree, and hands-on experience with Salesforce, Zendesk, Zoho Desk, Microsoft Dynamics 365, EHR systems, and service performance reporting.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Associate

Current

RemX

Jan 2024 - Present (2 years 7 months)

Serve as a primary frontline support representative for a digital healthcare clinic, handling high-volume multi-channel customer inquiries via phone, email, and live chat while documenting interactions in Salesforce CRM and adhering to HIPAA compliance protocols.

Customer Service Representative

CareNow

Jul 2019 - Jun 2022 (2 years 11 months)

Delivered high-quality customer service in a busy urgent care environment, managing inbound phone inquiries, resolving complaints, and processing service requests while following standard operating procedures and maintaining professional demeanor under high-volume conditions.

Email Support Phone Support First Call Resolution (FCR)Escalation Management Order Processing Account Updates Returns Data Entry Product Knowledge Active Listening Empathy Process Improvement Compliance Data Privacy

Patient Service Associate

Texas Pain

Jan 2017 - Jan 2019 (2 years)

Provided comprehensive patient-facing support in a high-volume pain management clinic, handling multi-channel inbound requests via phone and in-person, managing medical records, verifying insurance, processing billing inquiries, and coordinating with clinical and administrative teams in full compliance with HIPAA regulations and data privacy standards.