Khonani User
@khonaniuser
I grow enterprise technology accounts through adoption, retention, and strategic expansion.
South AfricaWhat I'm looking for
At Echo Service Provider, I owned 64 B2B accounts across South Africa, holding 95% net revenue retention on an R18M portfolio and driving R1.5M in consumption growth. I build strategic account plans, map stakeholders, diagnose adoption gaps, and turn customer objectives into commercial cases.
I've also led technology deployment projects across 128 sites, supported enterprise sales at Fujitsu South Africa, and coordinated complex customer issues across support, legal, billing, engineering, carriers, and suppliers. I bring disciplined CRM management, business acumen, and a customer-first approach to renewals, expansion, and digital transformation.
Experience
Work history, roles, and key accomplishments
Account Manager
Echo Service Provider
Mar 2025 - Feb 2026 (11 months)
Owned a portfolio of 64 B2B accounts, holding 95% net revenue retention and driving R1.5M in consumption growth through structured account planning and customer success initiatives.
Project Administrator
Echo Service Provider
Sep 2023 - Feb 2025 (1 year 5 months)
Managed integration of three-year strategy across departments and coordinated nationwide network security deployment across 128 sites, ensuring on-time delivery and zero loss of devices.
Closed R260K in direct revenue through inbound sales and supported tender preparation for enterprise bids, ensuring compliance with procurement requirements.
Education
Degrees, certifications, and relevant coursework
Wits Business School
Master of Management, Entrepreneurship and New Venture Creation
2021 - 2023
Completed coursework for the Master of Management in Entrepreneurship and New Venture Creation.
Wits Business School
Postgraduate Diploma, Business Management
Graduated with a Postgraduate Diploma in Business Management.
University of Cape Town
Bachelor of Social Sciences, Sociology and Film Studies
Graduated with a Bachelor of Social Sciences in Sociology and Film Studies.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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