khizra Zaheen

I am a customer-focused support professional with hands-on experience managing end-to-end interactions for leading e-commerce and quick-commerce platforms. I resolve order, refund, delivery and product issues across calls, chats, and email while maintaining professionalism and empathy.

At Techno India (Myntra) I consistently met service-level targets including AHT, CSAT, and FCR by applying strong communication and problem-solving skills. I collaborated with internal teams to escalate and close complex issues, improving process flow and customer satisfaction.

At Woodrock (Blinkit) I assisted customers with order placement, delivery tracking and refunds, coordinated with delivery partners and internal teams to resolve real-time logistics concerns, and reduced escalations through adherence to process guidelines.

I adapt quickly to fast-paced environments, prioritize seamless support that enhances customer loyalty, and bring a team-oriented mindset focused on continuous improvement.