Daisy Basilan
@daisybasilan
Dedicated customer service representative with strong communication skills.
PhilippinesWhat I'm looking for
I am a dedicated customer service representative with a proven track record in various roles within the BPO industry. My experience spans several positions, including Service Crew and Customer Service Representative, where I honed my ability to communicate effectively and manage customer inquiries with professionalism and empathy.
Throughout my career, I have demonstrated strong time management and adaptability skills, allowing me to thrive in fast-paced environments. I have successfully completed duties with minimal supervision and have trained others in quality assurance processes, showcasing my leadership potential. I am eager to contribute my skills and knowledge to a company that values growth and teamwork.
Experience
Work history, roles, and key accomplishments
Sr. Customer Representative
QUANTIFIED COMMERCE
Sep 2023 - Dec 2024 (1 year 3 months)
Currently serving as a senior customer representative, providing advanced support and guidance to customers while working from home.
Telefundraiser
OUTFORCE
Jan 2023 - Feb 2023 (1 month)
Engaged with potential donors to raise funds, utilizing communication skills to effectively convey the organization's mission.
Support Ambassador
TDCX
Jun 2022 - Dec 2022 (6 months)
Provided support and assistance to customers, addressing their needs and enhancing their experience while working from home.
Quality Assurance/ Spotchecker/ Trainer
BPO MadeEasy
May 2021 - Jun 2022 (1 year 1 month)
Oversaw quality assurance processes, trained new employees, and ensured compliance with service standards while working remotely.
Customer Service Representative
BPO MadeEasy
Nov 2020 - May 2021 (6 months)
Handled customer inquiries and provided support, ensuring high levels of customer satisfaction while working from home.
Customer Service Representative
Teletech
Jan 2019 - Sep 2020 (1 year 8 months)
Provided customer support and assistance, resolving inquiries and issues for clients in a fast-paced environment.
Service Crew/ Front Liners
Gelatissimo
Mar 2016 - Jun 2016 (3 months)
Continued role as service crew member, enhancing customer experience and operational efficiency during another summer stint.
Service Crew/ Front Liners
Gelatissimo
Apr 2015 - Jun 2015 (2 months)
Worked as a service crew member, providing customer service and assisting in front-line operations during summer jobs at Gelatissimo.
Education
Degrees, certifications, and relevant coursework
UCUniversity of San Carlos
Bachelor's Degree
2012 - 2015
Mary Help of Christians School (Cebu) Inc
High School Diploma, General Education
2008 - 2012
Tungkop Elementary School
Elementary Education
2001 - 2008
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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