KMKhanyiswa Malotana
@khanyiswamalotana
Dedicated customer service professional with strong organizational skills.
South AfricaWhat I'm looking for
As a customer-centric individual with a strong ability to work well with people, I thrive in competitive and structured environments. With experience in customer care consulting, sales, and customer service, I am confident in my ability to resolve customer queries and build strong relationships.
Throughout my career, I have developed strong verbal and written communication skills, with proficiency in MS Office, CRM, and SAP. I am a detail-oriented individual with a strong work ethic, always striving to provide exceptional customer service.
I am excited to bring my skills and experience to a new role, where I can continue to grow and develop as a professional.
Experience
Work history, roles, and key accomplishments
DSReceived inbound calls, resolved customer queries, and sent documents to customers using CRM and Sap.
Customer Service Advisor
Capita SA (British Gas)
Apr 2020 - Oct 2021 (1 year 6 months)
Resolved customer queries through inbound and outbound calls, and built customer relations.
Customer Service Agent
RCS GROUP
Jul 2016 - Apr 2020 (3 years 9 months)
Handled inbound and outbound calls, assisted with basic administration, and assisted clients via social media.
Education
Degrees, certifications, and relevant coursework
Khanyiswa hasn't added their education
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Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Social media
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