Open to opportunities

khansaa Shamee

@khansaashamee

Message

I am a resourceful administrative leader optimizing hybrid and remote office operations.

United States

Message

What I'm looking for

I seek a hybrid or remote role leading office and remote teams, improving processes with digital tools, supporting HIPAA-compliant healthcare operations, and growing into broader operations or HR leadership.

I am a resourceful, results-driven administrative professional with 5+ years managing hybrid and fully remote operations, focused on streamlining workflows and elevating client satisfaction.

At Glow Med Spot I handled high-volume communications and served as the primary point of contact for patients, maintaining a 95%+ satisfaction rating while leading full-cycle recruiting for clinical and administrative roles.

I have supervised remote field teams, implemented digital scheduling and document management systems that improved response time and reduced errors, and increased field productivity by 25% through better route planning and workload balancing.

Bilingual in English and Arabic, I maintain strict HIPAA compliance, train and coach teams, and am completing a Bachelor of Science in Public Health (May 2025) to deepen my healthcare operations expertise.

Experience

Work history, roles, and key accomplishments

Current

Office Manager / Recruiter

Current

Glow Med Spot

Jan 2023 - Present (2 years 7 months)

Managed high-volume inbound calls, emails, and appointment requests, maintaining a 95%+ client satisfaction rating while serving as primary patient liaison to resolve inquiries and complaints. Led full-cycle recruiting for clinical and administrative roles and implemented digital scheduling and document systems to improve response time and ensure HIPAA compliance.

Office Management Recruiting Scheduling HIPAA Customer Service Remote Team Management Document Management

Supervisor

Resource Health Services Inc

Sep 2021 - Jan 2023 (1 year 4 months)

Supervised a remote team of field staff, delivered weekly performance reports, and handled client escalations to ensure service delivery met standards. Implemented digital filing and data-sharing systems and conducted virtual evaluations and coaching to reduce errors and improve team performance.

performance reporting Client Relations Digital Filing Systems Compliance Coaching Data Sharing

Field Supervisor

Aim Care Home Health

Mar 2019 - Sep 2021 (2 years 6 months)

Managed team scheduling and field assignments using mobile workforce platforms and trained new personnel, increasing productivity by 25%. Resolved client concerns and managed over 400 clients to improve overall satisfaction through timely responses and improved route planning.