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@khansaashamee
I am a resourceful administrative leader optimizing hybrid and remote office operations.
United StatesI am a resourceful, results-driven administrative professional with 5+ years managing hybrid and fully remote operations, focused on streamlining workflows and elevating client satisfaction.
At Glow Med Spot I handled high-volume communications and served as the primary point of contact for patients, maintaining a 95%+ satisfaction rating while leading full-cycle recruiting for clinical and administrative roles.
I have supervised remote field teams, implemented digital scheduling and document management systems that improved response time and reduced errors, and increased field productivity by 25% through better route planning and workload balancing.
Bilingual in English and Arabic, I maintain strict HIPAA compliance, train and coach teams, and am completing a Bachelor of Science in Public Health (May 2025) to deepen my healthcare operations expertise.
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Work history, roles, and key accomplishments
Glow Med Spot
Jan 2023 - Present (2 years 10 months)
Managed high-volume inbound calls, emails, and appointment requests, maintaining a 95%+ client satisfaction rating while serving as primary patient liaison to resolve inquiries and complaints. Led full-cycle recruiting for clinical and administrative roles and implemented digital scheduling and document systems to improve response time and ensure HIPAA compliance.
Resource Health Services Inc
Sep 2021 - Jan 2023 (1 year 4 months)
Supervised a remote team of field staff, delivered weekly performance reports, and handled client escalations to ensure service delivery met standards. Implemented digital filing and data-sharing systems and conducted virtual evaluations and coaching to reduce errors and improve team performance.
Aim Care Home Health
Mar 2019 - Sep 2021 (2 years 6 months)
Managed team scheduling and field assignments using mobile workforce platforms and trained new personnel, increasing productivity by 25%. Resolved client concerns and managed over 400 clients to improve overall satisfaction through timely responses and improved route planning.
Degrees, certifications, and relevant coursework
GUBachelor of Science, Public Health
Bachelor of Science in Public Health completed in May 2025.
CCRegistered Dental Assistant (RDA), Dental Assisting
Completed Registered Dental Assistant (RDA) certification in September 2020.
Associate of Science, Science
Associate of Science degree conferred in 2018.
High School Diploma, High School
High school diploma awarded in June 2016.
Software and tools used professionally
United StatesYou can contact khansaa and 90k+ other talented remote workers on Himalayas.
Message khansaa
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