Khady SAMB

Moderated user-generated content for the Sub-Saharan Africa market in accordance with platform policies and Community Guidelines. Removed policy-violating content, escalated sensitive cases, and supported safety and compliance while meeting KPI targets.

Provided customer support to Canal+ customers via phone, email, and live chat, focusing on first-contact resolution and satisfaction. Processed customer subscriptions and supported technical troubleshooting for Canal+ decoders.

Provided product and service information to customers and supported outbound sales efforts in a target-driven call center environment. Followed approved call scripts and procedures to drive engagement and sales outcomes.

Provided customers with guidance on products and services and conducted outbound calls to generate sales opportunities. Documented customer interactions and updated information in the company system while following scripts and company procedures.

Supervised and cared for children in a safe, nurturing environment. Supported learning through homework assistance and planned educational and recreational activities, maintaining communication with parents on progress and well-being.

Organized, classified, and managed company records using established filing and archival procedures. Maintained electronic archives and ensured document retention, disposal compliance, and confidentiality.

Managed physical and electronic records in accordance with filing and document management procedures. Used Microsoft Office to produce administrative documents and supported retention/archiving processes while maintaining accurate classification and indexing.

Managed library memberships, reservations, and reading club registrations while maintaining accurate records. Organized reading clubs, handled circulation tasks (loans/returns/renewals), and cataloged and shelved materials according to library standards.

Maintained physical and electronic records according to archival procedures and filing systems. Prepared archival registers and inventories, managed access to archived documents, and ensured retention, confidentiality, and integrity in the archive database.

Supported library users through bibliographic research and information gathering for internal documentation needs. Managed library databases and performed cataloging and indexing tasks while maintaining organized library collections.

Processed book loans by checking item condition, updating library management records, and shelving materials by classification system. Supported returns processing and maintained accurate library records while assisting library users.

Processed book orders and managed newspaper/periodical subscription renewals while maintaining accurate tracking records. Updated library management records in the PMB system and supported visitor inquiries about services, borrowing procedures, and operating hours.

Performed document cataloging and indexing according to library and archival standards. Maintained bibliographic data in Microsoft Excel, supported inventories, and organized documentation for daily operations.

Earned a professional bachelor’s degree in Library and Information Science at EBAD (Cheikh Anta Diop University/UCAD) from 2010 to 2013 in Dakar, Senegal.

Completed a high school diploma (Baccalaureate) with a Literature focus from 2007 to 2010 in Bambey, Senegal.

Completed a Computer Science certificate at CREPE in 2014 in Dakar, Senegal.