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hafssa jaafar

@hafssajaafar

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Trust & Safety Content Moderator enforcing community guidelines with fast, high-accuracy decisions.

Morocco

Message

What I'm looking for

I’m looking for a fast-paced Trust & Safety or content moderation role where I can enforce community guidelines, handle high-risk escalations, and consistently meet SLAs and quality benchmarks through objective, compliant decisions.

I’m a detail-oriented Trust & Safety professional with over two years of experience reviewing high-volume live-stream and user-generated content for global platforms. I enforce complex community guidelines with extreme precision, quickly identifying and actioning policy-violating content related to hate speech, fraud, harassment, and structural platform safety.

I’m strongest in fast, high-accuracy moderation decisions in fast-paced environments, handling high-risk escalations and fluid crisis management through strict internal operational procedures and compliance workflows. I also collaborate in cross-functional workflows to maintain objectivity while consistently meeting demanding performance targets, strict SLAs, and quality assurance benchmarks.

Experience

Work history, roles, and key accomplishments

Content Moderator

ByteDance

Jan 2024 - Jul 2026 (2 years 6 months)

Enforced platform policies and community guidelines across high-volume live-stream and user-generated content. Identified and actioned policy-violating content and handled high-risk escalations while complying with internal procedures and SLAs.

Content Moderation Trust and Safety Policy Enforcement Community Guidelines Fraud Detection Harassment Crisis Management SLA Quality Assurance Cross Functional Collaboration Escalation Management

Business Development Representative

Forgit-Lab

Feb 2023 - Sep 2023 (7 months)

Acquired new corporate clients and built long-term relationships to support organizational expansion and revenue growth. Managed structured outbound sales campaigns and tracked sales pipeline metrics to optimize outreach and meet business goals.

Outbound Sales Sales Pipeline Management Prospecting Lead Qualification Client Outreach Metrics Relationship Building Strategic Targeting

Sales Assistant

Bella Shop

Jan 2018 - Jul 2019 (1 year 6 months)

Provided customer care by resolving complex inquiries and handling consumer complaints to maintain high satisfaction. Managed daily cash register balancing and point-of-sale operations with accurate financial handling.

Customer Service Complaint Resolution Customer Support Cash Handling Cash Register Balancing Point of Sale Attention To Detail