Dounia Rachid
@douniarachid
I enforce platform safety through content moderation, quality audits, KPI tracking, and multilingual escalation handling.
MoroccoWhat I'm looking for
I've spent over four years at Teleperformance evaluating complex user-generated content, enforcing community guidelines, and reducing false positives using internal moderation and CRM tools.
I've also worked in quality analysis, where I conduct workflow audits, track KPIs, report data analytics, and provide targeted coaching to improve team accuracy. Fluent in English, Arabic, and French, I bring analytical precision and clear communication to sensitive escalations and safety standards across diverse markets.
Experience
Work history, roles, and key accomplishments
Quality Analyst
Teleperformance
Executed workflow audits, tracked KPIs, reported data analytics, and provided targeted coaching to drive team accuracy.
Content Moderation Specialist
Teleperformance
Evaluated complex user-generated content, enforced community guidelines, and minimized false positives using advanced internal moderation and CRM tools.
Education
Degrees, certifications, and relevant coursework
FSJES Casablanca
Economics
Studied economics, providing a foundational understanding of economic principles.
Availability
Location
MoroccoAuthorized to work in
Job categories
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