Open to opportunities

Chelsea Hlongwane

@chelseahlongwane

Message

Dynamic Sales Team Leader with a passion for client service.

South Africa

Message

What I'm looking for

I am looking for a role that fosters team collaboration and offers growth opportunities.

I am a dynamic and results-driven Sales Team Leader with over 2 years of management and administrative experience. My strong background in call centre operations and foreign market sales has equipped me with the skills necessary to drive team performance and improve customer retention. I am passionate about building high-performance teams and delivering exceptional client service.

In my current role as a Sales Consultant at QuickTrade, I handle inbound and outbound calls focusing on client retention and upselling. I specialize in cold calling and follow-up email campaigns, and I have been recognized as a “Top Performer” in Q3 2023. Previously, I served as a Manager’s Assistant at OK Furniture, where I provided administrative support and assisted with team supervision and performance tracking.

Experience

Work history, roles, and key accomplishments

Current

Sales Consultant / Retention Agent

Current

QuickTrade

Jan 2023 - Present (2 years 6 months)

Handled inbound and outbound calls targeting client retention and upsells. Specialized in cold calling and follow-up email campaigns. Worked closely with cybersecurity product sales teams.

Cold Calling Email Campaigns Customer Retention Upselling Cybersecurity Sales Performance Monitoring CRM Tools

Manager's Assistant

OK Furniture

Jun 2021 - Dec 2022 (1 year 6 months)

Provided administrative and operational support to store manager. Coordinated daily schedules, meetings, and task delegation. Assisted with team supervision and performance tracking.

Administrative Support Scheduling Task Delegation Team Supervision Performance Tracking Customer Service Sales Reporting

Education

Degrees, certifications, and relevant coursework

University of South Africa (UNISA)

Diploma, Accounting Sciences

Currently pursuing a Diploma in Accounting Sciences, focusing on foundational accounting principles and practices. This program enhances analytical and financial management skills.