Nokwanda Mthethwa

Delivered personalized customer solutions by analyzing business needs, resulting in improved client satisfaction. Exceeded product sales targets and drove cross-selling initiatives, contributing to revenue growth. Led App and E-channel enablement campaigns, increasing customer engagement by 30%.

Enhanced income streams through strategic cross-selling and personalized service. Increased customer adoption of digital solutions, streamlining service processes. Provided outstanding customer service and actively drove product sales to support the organization in achieving its objectives.

Managed financial transactions with 100% accuracy and reconciled cash drawers daily. Oversaw event bookings and administrative tasks, ensuring operational efficiency. Consistently ensured financial accuracy by balancing cash drawers and preparing cash-up deposits.

Managed data capturing, invoice verification, and financial reconciliation with precision. Supported operational processes through effective inventory management and document preparation.

Achieved a Certificate in Banking NQF 5, enhancing knowledge and skills in banking operations and customer service.

Completed a Diploma in Finance, focusing on financial principles and practices, which provided a solid foundation for a career in financial services.

Completed Matric, acquiring essential academic skills and knowledge necessary for further education and career development.