khadija Saadi

I am a detail-oriented and multilingual professional with a solid background in architecture and over three years of experience in customer support and client relations. My expertise lies in managing complex requests, utilizing CRM systems effectively, and delivering high-quality service in both French and English. I thrive in dynamic environments where I can leverage my skills to enhance customer satisfaction and team performance.

In my recent role as a Customer Support Agent and Team Leader at PhoneAct, I successfully managed a team of five agents, ensuring compliance with KPIs and conducting quality control reviews. My contributions included creating internal Help Center content and optimizing workflows to improve efficiency. Additionally, my internship experience in architecture involved administrative assistance for public construction projects, where I coordinated with technical teams and supported the building permit processes.

With a National Diploma in Architecture and a commitment to continuous learning, I am eager to bring my unique blend of skills to a new role where I can contribute to innovative projects and foster positive client relationships.