At Westwing France, I support business customers, follow up on orders and deliveries, and handle requests and complaints. I coordinate with internal departments to find solutions.
At Concentrix, I progressed from Technical Support Agent to Subject Matter Expert. I supervised production, coached agents, and tracked KPIs and data quality.
At Veeva Systems, I made outbound calls to collect data and curated records for accuracy and quality. During my internship at Mövenpick Hotel du Lac Tunis, I monitored reservations, updated availability and rates, and prepared performance reports.
