Khadija Farouk

Performs quality control checks, sample preparation, and analysis to strict accuracy and compliance standards. Maintains equipment and detailed documentation, reinforcing precision and reliability under deadline pressure.

Resolved 50+ customer inquiries daily via live chat in a fast-paced remote environment, maintaining fast response times and high satisfaction. Simplified complex onboarding processes for new users, reducing confusion and repeat support requests.

Managed schedules, correspondence, and reports supporting daily office operations. Coordinated internal communication and workflow between departments.

Processed and reviewed medical claims with high accuracy and regulatory compliance. Investigated and resolved claim discrepancies through direct client communication.

Maintained data systems and reporting using Excel and Microsoft Office tools. Coordinated administrative documentation and task tracking.

Pursued an MSc in Forensic Science, focusing on advanced forensic techniques and analytical methods.

Earned a BSc in Chemistry, building a strong foundation in scientific analysis and laboratory practices.