Open to opportunities

Kezia Dibo

@keziadibo

Message

Office administrator and trainer improving operations through stakeholder coordination.

Kenya

Message

What I'm looking for

I’m looking for a role where I can strengthen office operations and stakeholder coordination while supporting training and service delivery. I also want to apply my data analytics foundation to improve reporting and decision-making over time.

I’m a detail-oriented Office Administrator and Trainer with over 3 years of experience supporting operations, stakeholder engagement, and service delivery in fast-paced organizations. I’m known for performance excellence, strong communication, and keeping work moving smoothly through clear administrative systems.

In my current role, I provide comprehensive day-to-day administrative support: scheduling and coordinating meetings, preparing and maintaining accurate meeting minutes and official records, and managing email correspondence professionally. I also maintain confidentiality, security, and integrity of organizational data and documents.

I coordinate internal trainings and corporate events, handling logistics and documentation, while also managing inventory records and conducting regular stock-taking to support uninterrupted operations. I’ve also been recognized as Employee Star of the Month and Star of the Year for outstanding contribution to operational efficiency and stakeholder engagement.

Before that, I led onboarding and training for new staff and supported performance targets through continuous guidance. Earlier experience includes front-office customer service at KMLTTB, where I handled client inquiries, phone calls, and data entry for accurate licensing and client records—plus I’m building my data analytics capabilities through Cisco and Coursera certifications (Excel, SQL, Tableau, and R).

Experience

Work history, roles, and key accomplishments

Current

Office Administrator

Current

Moja Expressway

Apr 2022 - Present (4 years 3 months)

Provided comprehensive administrative support to ensure smooth day-to-day operations, including scheduling meetings, maintaining meeting minutes and official records, and managing email correspondence. Coordinated internal trainings and events, managed inventory records and stock-taking, and liaised with suppliers while processing billing and contract renewals.

Office Administration Operations & Support Stakeholder Management Scheduling Meeting Minutes Records Management Correspondence training coordination Event Logistics Inventory Management Stock Taking Vendor coordination Billing Support Contract Renewal Customer Service

Lead Trainer

Moja Expressway

Jan 2022 - Mar 2022 (2 months)

Designed and delivered onboarding and training programs for new staff, coordinating training schedules and learning materials. Monitored trainee progress, provided feedback to management, and supported team performance through continuous guidance.

Training Program Design Onboarding Training Delivery training coordination Progress Monitoring Coaching Performance Support

Private Tutor

Self-Employed

Jan 2020 - Jan 2021 (1 year)

Provided individualized academic support to students across various subjects, focusing on effective study habits and time-management skills. Mentored students to improve confidence, comprehension, and academic performance.

Academic Tutoring Study Skills Time Management Student Mentoring

Customer Service Intern

Kenya Medical Laboratory Technicians and Technologists Board

Jan 2020 - Jan 2021 (1 year)

Managed front-office reception and delivered customer service by responding to client inquiries and handling phone calls. Performed data entry and maintained accurate client and licensing records while supporting registration and license renewal processes and organizing client files.

Customer Service Reception Client Inquiries Data Entry License Renewal Support File Management