Keyona Douglas

I am a motivated and detail-oriented customer service enthusiast with internship and part-time experience in fast-paced support environments. My background includes handling client inquiries, managing data entry, and utilizing CRM platforms like Salesforce. I am eager to apply my communication, problem-solving, and technical skills to enhance customer satisfaction and contribute to team success.

During my internship at QLEEN, I effectively answered incoming customer calls, assisted with scheduling design consultations, and logged customer information into CRM tools to ensure proper follow-up. My part-time role at HGS allowed me to support senior representatives in processing online orders and resolving customer inquiries, further honing my skills in customer service and relationship building.

As a Help Desk Student Assistant at RENTSPREE, I responded to tech support questions and created support tickets, gaining valuable experience in cross-departmental communication. I hold a Bachelor of Business Administration from California State University and have completed certifications in Customer Service Fundamentals, Salesforce Administration, and Microsoft Excel Advanced.