Open to opportunities

Danny Samuel

@dannysamuel

Message

Experienced customer service agent with a focus on problem-solving.

Nicaragua

Message

What I'm looking for

I am looking for a role where I can enhance customer experiences and contribute to a collaborative team environment.

I am a dedicated customer service agent with over three years of experience in providing exceptional support related to accounts, invoices, and technical issues. My bilingual skills in English and Spanish allow me to effectively communicate with a diverse clientele, ensuring that each customer receives high-quality service tailored to their needs.

Throughout my career, I have honed my problem-solving abilities and developed a strong understanding of customer relationship management. I have worked with various CRMs and have consistently met objectives while maintaining customer satisfaction. My experience spans roles in customer service and tech support, where I have successfully resolved inquiries and provided immediate assistance to enhance the overall customer experience.

Currently, I am pursuing a degree in Business Management while continuing to excel in my role as an Ambulance Billing Agent. I am passionate about contributing to a dynamic team and am eager to leverage my skills to enhance customer experiences in a leading company.

Experience

Work history, roles, and key accomplishments

Current

Ambulance Billing Agent

Current

Ibex

Dec 2024 - Present (8 months)

Processes and submits medical claims to various insurance companies, ensuring compliance with payer guidelines. Investigates and resolves billing issues, denials, and discrepancies in a timely manner.

Medical Billing Insurance Claims Denial Management Collections Patient Support Data Entry Problem Solving Communication

Tech Support Representative

Concentrix

Jul 2024 - Oct 2024 (3 months)

Provided quality care to customers experiencing problems with their accounts and subscriptions. Reported payment issues and escalated them to appropriate teams to ensure proper customer care.

Customer Care Account Management Subscription Management Customer Support Problem Solving Communication Data Management Technical assistance

Customer Service and Tech Support Representative

Webhelp

Jul 2023 - May 2024 (10 months)

Delivered high-quality customer service and immediate solutions for payment and streaming service issues. Investigated and resolved software and hardware problems using internal tools, providing support via chat and calls.

Customer Service Technical Support Troubleshooting Payment Processing Chat Support Customer Satisfaction Problem Solving

Customer Service Representative

Ibex Global

Sep 2022 - Dec 2023 (1 year 3 months)

Provided high-quality customer service, resolving various inquiries and comments while adhering to company policies. Collaborated with a team to meet objectives and maintain customer satisfaction through immediate responses and follow-ups.

Customer Service Problem Solving Communication CRM Teamwork Customer Relationship Management Bilingualism Customer Support Data Entry

Education

Degrees, certifications, and relevant coursework

Universidad Nacional Politécnica

Active Student, Business Management

Currently pursuing a degree in Business Management at Universidad Nacional Politécnica in Managua. Focusing on core business principles and management strategies.

Colegio Cristiano Bethel

High School Diploma, General Studies

Completed high school education at Colegio Cristiano Bethel in Managua, Nicaragua. Developed foundational knowledge and skills across various subjects.