At Progressive Foods Limited, I own technical requests across four stores, resolving Windows, POS, connectivity, login, peripheral, and access issues from initial report through confirmed resolution.
I manage SysAid tickets, provide remote support through AnyDesk and Remote Desktop, and coordinate complex cases with senior technical resources, vendors, and store leadership. I also train users on POS, scanner, and system procedures in clear, practical language.
Previously, I supported product, pricing, inventory, scanner, and POS systems as a Scan Coordinator / System Administrator, processing thousands of product updates and manually recalibrating integrated scales. I also build mobile-friendly websites for small businesses and independent clients, including domain setup, content updates, basic SEO, and post-delivery support.
