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Kevin RwamuKR
Looking for a job

Kevin Rwamu

@kevinrwamu

Customer service representative at TD Insurance who resolved client inquiries and tracked support tickets.

Canada
Message

What I'm looking for

I’m seeking an opportunity to use my customer service, security, sales, and technical support experience to contribute to a forward-thinking organization.

At TD Insurance, I provided tailored insurance solutions to new and existing clients, resolved service requests and complaints, and tracked support tickets through to resolution.

As a Security Guard with Securitas and Commissionaires, I patrolled assigned locations, monitored security systems, controlled access, and responded to emergencies.

At ADT, I assisted clients with home security systems and troubleshooting. Earlier, at MSi Corp, I supported Bell Canada customers with sales, billing, and technical issues.

Experience

Work history, roles, and key accomplishments

Securitas logoSE
Current

Security Guard

Securitas

May 2024 - Present (2 years 6 months)

Patrolled assigned locations, monitored security systems, and controlled access to restricted areas. Responded to emergencies and completed detailed incident reports.

Commissionaires logoCO
Current

Security Guard

Commissionaires

May 2024 - Present (2 years 6 months)

Patrolled assigned locations, monitored security systems, and controlled access to restricted areas. Responded to emergencies and completed detailed incident reports.

TD Insurance logoTI

Insurance Advisor

TD Insurance

Apr 2022 - Jan 2026 (3 years 9 months)

Provided tailored insurance solutions for TD clients, handled service requests, resolved inquiries, and managed complaints. Tracked support tickets and maintained accurate documentation.

MC

Sales & Customer Support Representative

MSi Corp

Feb 2018 - May 2018 (3 months)

Handled high volumes of inbound calls for Bell Canada services, promoted and upsold products, and met sales targets. Resolved billing and technical issues while maintaining high customer satisfaction.

Elizabeth Bruyère Hospital logoEH

Volunteer Assistant

Elizabeth Bruyère Hospital

Jan 2016 - Dec 2017 (1 year 11 months)

Provided emotional support and assisted patients with daily needs. Demonstrated empathy, patience, and teamwork in a healthcare setting.

MS

Customer Service Agent

Millennium 1 Solutions

Apr 2017 - Sep 2017 (5 months)

Activated new credit cards and guided customers through the process. Delivered exceptional service and adhered to internal procedures.

Customer Service
Credit Card Activation Guidance
Procédures
AW

Car Wash Associate

AMUHIRE Mobile Car Wash

Jan 2014 - Dec 2015 (1 year 11 months)

Performed interior and exterior car detailing. Scheduled appointments, advised customers, and processed payments.

FS

Official Marker

Franco-Ouest High School

Jan 2014 - Dec 2014 (11 months)

Managed game equipment and recorded scores accurately. Ensured a clean and safe gym environment.

Scorekeeping
Equipment Management
Safety
Beckta Dining & Wine logoBW

Restaurant Staff

Beckta Dining & Wine

Delivered exceptional guest service in a high-end dining environment. Maintained punctuality and strong team coordination.

Education

Degrees, certifications, and relevant coursework

La Cité collégiale logoLC

La Cité collégiale

College Diploma, General Studies

Graduated from college in 2021.

FR

Franco-Ouest

High School Diploma, General Studies

Graduated from high school in 2017.

Tech stack

Software and tools used professionally

Availability

Looking for a job

Location

Canada

Authorized to work in

Salary expectations

40k+ CAD

Skills

Customer Service
Insurance Solutions
SalesCustomer Relationship ManagementTechnical SupportTroubleshootingConflict ResolutionWorkplace Safety
Security Procedures
Security Guard Licence
First aid
Use Of Force
CCTV Monitoring
Intercom Monitoring
Contact Center Systems

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