
Kevin Rwamu
@kevinrwamu
Customer service representative at TD Insurance who resolved client inquiries and tracked support tickets.
What I'm looking for
At TD Insurance, I provided tailored insurance solutions to new and existing clients, resolved service requests and complaints, and tracked support tickets through to resolution.
As a Security Guard with Securitas and Commissionaires, I patrolled assigned locations, monitored security systems, controlled access, and responded to emergencies.
At ADT, I assisted clients with home security systems and troubleshooting. Earlier, at MSi Corp, I supported Bell Canada customers with sales, billing, and technical issues.
Experience
Work history, roles, and key accomplishments
Security Guard
Securitas
May 2024 - Present (2 years 6 months)
Patrolled assigned locations, monitored security systems, and controlled access to restricted areas. Responded to emergencies and completed detailed incident reports.
Security Guard
Commissionaires
May 2024 - Present (2 years 6 months)
Patrolled assigned locations, monitored security systems, and controlled access to restricted areas. Responded to emergencies and completed detailed incident reports.
Insurance Advisor
TD Insurance
Apr 2022 - Jan 2026 (3 years 9 months)
Provided tailored insurance solutions for TD clients, handled service requests, resolved inquiries, and managed complaints. Tracked support tickets and maintained accurate documentation.
Assisted clients with home security systems, troubleshot devices, and explained security features. Handled account updates and resolved billing inquiries.
Construction Laborer
Unknown
Oct 2019 - Jan 2020 (3 months)
Assisted in general labor tasks and site operations. Ensured safety compliance while lifting and handling materials.
Sales & Customer Support Representative
MSi Corp
Feb 2018 - May 2018 (3 months)
Handled high volumes of inbound calls for Bell Canada services, promoted and upsold products, and met sales targets. Resolved billing and technical issues while maintaining high customer satisfaction.
Volunteer Assistant
Elizabeth Bruyère Hospital
Jan 2016 - Dec 2017 (1 year 11 months)
Provided emotional support and assisted patients with daily needs. Demonstrated empathy, patience, and teamwork in a healthcare setting.
Customer Service Agent
Millennium 1 Solutions
Apr 2017 - Sep 2017 (5 months)
Activated new credit cards and guided customers through the process. Delivered exceptional service and adhered to internal procedures.
Car Wash Associate
AMUHIRE Mobile Car Wash
Jan 2014 - Dec 2015 (1 year 11 months)
Performed interior and exterior car detailing. Scheduled appointments, advised customers, and processed payments.
Official Marker
Franco-Ouest High School
Jan 2014 - Dec 2014 (11 months)
Managed game equipment and recorded scores accurately. Ensured a clean and safe gym environment.
Restaurant Staff
Beckta Dining & Wine
Delivered exceptional guest service in a high-end dining environment. Maintained punctuality and strong team coordination.
Education
Degrees, certifications, and relevant coursework
La Cité collégiale
College Diploma, General Studies
Graduated from college in 2021.
Franco-Ouest
High School Diploma, General Studies
Graduated from high school in 2017.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Skills
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