BRBiko Isme Rene
@bikoismerene
Result-oriented professional with over 10 years of experience in IT support, customer service, billi
CanadaWhat I'm looking for
As a seasoned IT professional with a proven track record of delivering exceptional results, I leverage my expertise in IT support, customer service, billing, and inventory management to drive business growth and customer satisfaction. With a strong background in technical troubleshooting, problem-solving, and team collaboration, I excel in fast-paced environments where no two days are ever the same.
Throughout my career, I have consistently demonstrated my ability to streamline operations, enhance customer satisfaction, and solve complex problems. My passion for staying up-to-date with the latest technologies and trends has earned me certifications in CompTIA A+, Microsoft Certified: Azure Fundamentals, and Google IT Support Professional Certificate.
I am now seeking a challenging role that will allow me to utilize my skills in a dynamic and growth-oriented environment, where I can continue to make a meaningful impact and drive business success.
Experience
Work history, roles, and key accomplishments
Parking Attendant
Université de Montréal
Jan 2023 - Present (2 years 5 months)
Guided clients to available parking spaces and provided information on rates. Ensured smooth traffic flow and maintained safety in the parking area. Managed transactions and assisted customers with parking issues.
IT Support Specialist
Upwork
Oct 2022 - Jan 2023 (3 months)
Diagnosed and resolved hardware, software, and network issues for clients, achieving a 95% resolution rate. Installed and configured new equipment and operating systems. Managed and resolved 50 to 80 service tickets per day with high accuracy and efficiency.
Billing Specialist
UVM
Dec 2020 - Nov 2021 (11 months)
Managed patient billing inquiries and established payment plans. Collaborated with patients to resolve billing issues, increasing satisfaction by 20%. Improved financial processes and reduced payment delays by 15%.
IT/Inventory Specialist
Astreya Partners
Apr 2019 - Sep 2020 (1 year 5 months)
Oversaw inventory management and IT equipment installations. Reduced complaints by 25% through prompt ticket follow-up and issue resolution. Collaborated with internal teams to resolve technical issues, increasing team productivity by 10%.
Technical Support Agent
Vox Mobile
Apr 2017 - Apr 2019 (2 years)
Provided technical support for mobile devices and cloud-based applications. Developed expertise in troubleshooting and resolving technical issues. Facilitated efficient management of employees' mobile devices, reducing downtime by 20%.
Administrative Support
Manulife
Aug 2016 - Apr 2017 (8 months)
Managed retirement and savings plans for clients. Provided customer service, conducted audits, and prevented fraud. Managed mail handling and ensured compliance with AML/KYC regulations.
Customer Service Agent
Rogers Communications
Feb 2014 - Aug 2016 (2 years 6 months)
Managed domestic and wireless service accounts for clients. Explained bills, processed payments, and handled complaints. Provided technical support and ensured customer retention.
Education
Degrees, certifications, and relevant coursework
Biko hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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