Open to opportunities

Tanya Jamieson

@tanyajamieson

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Customer service specialist with extensive call center and technical support experience.

Canada

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What I'm looking for

I seek a remote customer service role where I can use multi-channel communication and technical skills to deliver reliable, world-class support and grow professionally.

I am a dedicated customer service specialist with broad experience in call centers, content moderation, and security monitoring. I combine strong communication skills with technical training in telephony, Citrix, Salesforce and HubSpot to resolve customer issues across multiple channels.

Throughout my career I have handled high-stress emergency dispatch, moderated user content, and supported large customer bases at Rogers and other organizations, consistently meeting and exceeding performance targets. I am comfortable documenting incidents, maintaining accurate records, and complying with legal and operational requirements.

My technical background includes system administration, PC and network troubleshooting, CMS/web publishing, and experience with CCTV/alarm systems and MasterMind programs. I leverage this knowledge to provide application support, maintain infrastructure, and implement security solutions.

I am motivated, adaptable, and team-oriented, with a proven ability to prioritize, work under pressure, and learn new systems quickly. I seek roles where I can deliver world-class customer service while applying my technical skills to improve processes and outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Rogers Communications

Apr 2013 - Present (12 years 6 months)

Handled incoming customer inquiries, resolved account issues, executed online account changes, and used consultative sales techniques to provide upgrades and meet performance targets.

Customer Support Account Management Consultative Sales Billing Support CRM Troubleshooting Performance Metrics

Security Alarm Operator

Provident Security Corporation

Sep 2021 - Dec 2024 (3 years 3 months)

Monitored 24-hour residential and commercial alarm systems, dispatched appropriate emergency services, and investigated incidents while maintaining accurate logs and compliance with legal requirements.

Customer Service Documentation

Content Moderator

First Media Group

Aug 2018 - Nov 2020 (2 years 3 months)

Moderated user-generated content against company guidelines, monitored customer calls and agents, and created an internal merchant-account database while consistently meeting performance targets.

Content Moderation Quality Assurance Database Management Customer Service Data Entry

Customer Service Agent

Purolator Courier

May 2011 - Apr 2013 (1 year 11 months)

Managed customer inquiries, complaints, billing questions and service requests, de-escalated upset callers, and coordinated with internal teams to resolve issues.

Customer Service Billing Support Customer Escalation Communication

Web Content Specialist

IT World Canada

Mar 2007 - Jan 2010 (2 years 10 months)

Published and updated websites using CMS business server systems, uploaded design assets, and maintained quality assurance standards for web content.

CMS Publishing Image Editing QA Content Management

Web Content Specialist

Local In The Know Publishing

Mar 2007 - Jun 2008 (1 year 3 months)

Managed CMS-based web publishing, performed PC troubleshooting, implemented network and website security, and produced graphic design assets while ensuring quality standards.

CMS Publishing Graphic Design Website Security QA

Education

Degrees, certifications, and relevant coursework

CompuCollege

Information Systems Specialist, Information Systems

Graduated as an Information Systems Specialist with coursework and hands-on training in PC repair, networking, telephony, server maintenance, and IT support.