Ritik sharma

Provided fast, friendly service and accurately processed customer orders at the front counter and drive-thru. Prepared food and beverages following strict hygiene, safety, and quality standards.

Assisted new clients in setting up business accounts, effectively onboarding B2B customers through detailed product explanation and needs analysis. Handled over 60 daily inbound calls, providing tailored solutions and upselling services to small business clients, contributing to consistent customer satisfaction scores (8.7/10 average).

Ensured crowd safety and controlled entry at high-traffic public events. Conducted bag checks and monitored for suspicious activity.

Managed database access, security, and backups in line with project plans. Safeguarded assets by planning and implementing disaster recovery strategies.

Improved team performance by training employees in new techniques and monitoring daily activities. Supported fellow team members with regular tasks and activities.

Directed store associates and management to engage in theft-mitigation strategies. This role focused on protecting assets and ensuring store security.

Provided daily care and assistance to elderly individuals, including help with personal hygiene, meals, and mobility. Offered emotional support and companionship to enhance mental well-being.

Completed a comprehensive program in Database Administration, focusing on managing database access, security, and backups. Gained practical experience in safeguarding assets by planning and implementing disaster recovery strategies.

Obtained certification in CPR, AED, and First Aid, demonstrating proficiency in emergency response techniques. This training equipped me with essential life-saving skills.

Achieved a computer certification in CCA from SVM Computers, enhancing my foundational knowledge in computer applications. This program provided essential skills for various computer-related tasks.