Open to opportunities

Samsoudine Bassirou Hamadou

@samsoudinebassirouha

Message

Bilingual security and customer service professional who keeps events secure and operations running smoothly.

Canada

Message

What I'm looking for

I’m looking for a bilingual role where I can protect people and property while delivering excellent customer service. I want a team-focused environment that values strong communication, initiative, and opportunities to grow within operations and security.

I am a bilingual Security and Customer Service Agent at Garda World (2022–Present), where I welcome visitors during events, monitor surveillance cameras, and help ensure smooth traffic flow and site operations. I conduct patrols and maintain a secure environment while staying focused on quick problem-solving and clear communication.

Previously, I worked as an Operations Manager at Transport RS (2020–2022), managing work teams and coordinating task assignments, while overseeing invoicing and payroll collection processes. Before that, I was a Customer Service and Sales Representative at Millennium 1 Solutions (2020), promoting products to achieve sales targets, processing online payments securely, and advising customers on the best-fit options; throughout, I bring a highly autonomous, adaptable, team-oriented mindset.

Experience

Work history, roles, and key accomplishments

Current

Security and Customer Service Agent

Current

Garda World

Jan 2022 - Present (4 years 5 months)

Welcome visitors during events, provide assistance and directions, and monitor surveillance cameras to support safe site operations. Maintain secure conditions through regular patrols and manage on-site traffic flow.

Customer Service Security Operations Site Patrols event support

Operations Manager

Transport RS

Jan 2020 - Jan 2022 (2 years)

Managed work teams and coordinated task assignments to support daily operations. Oversaw invoicing and payroll collection processes and maintained strong relationships with clients and business partners.

Team Management Task Coordination Client Relationship Management Operations Support Organizational Leadership

Customer Service and Sales Representative

Millennium 1 Solutions

Jan 2020 - Present (6 years 5 months)

Promoted products and services to customers to achieve sales targets and provided product recommendations based on customer needs. Processed online payments and handled transactions securely.

Customer Service Sales Support Product Promotion Product Recommendations Communication