Dolly User

Delivers service to international guests, processes transactions accurately, and supports customer experience in a high-volume environment.

Handled 40+ customer tickets daily while maintaining among the highest quality scores in the team. Achieved Top Performer recognition and resolved complex inquiries, escalations, and technical issues using Salesforce documentation standards.

Provided advanced technical support and served as escalation contact for complex issues. Recognised as Top Performer for 6 consecutive months and maintained quality results above team targets.

Acted as single point of contact for German-speaking stakeholders, coordinated multinational engagements, tracked deliverables, and ensured timely project completion.

Generated leads, negotiated pricing, and supported customer acquisition across European markets.

Maintained product catalogue quality and vendor relationships. Achieved 99.1% accuracy and received three Best Performer awards with cash rewards. Mentored new associates and supported SLA compliance.

Master of Commerce degree from Kurukshetra University.

Bachelor of Commerce degree from Kurukshetra University.