Marta Kaluza

I am a results-driven professional with a strong background in sales and marketing, dispute resolution, and customer support. My experience spans over three years in roles that required me to manage multiple tasks effectively while resolving complex technical issues. I pride myself on my ability to provide excellent customer support, ensuring compliance with policies and driving improvements in customer interactions.

In my recent role as a Disputes Specialist at Heineken, I managed customer queries and resolved disputes by performing thorough root cause analyses. My analytical and digital skills have been instrumental in enhancing operational efficiency, allowing me to ensure process compliance while delivering high-quality service. Additionally, my experience as a Technical Support Engineer has equipped me with the skills to troubleshoot software and hardware issues, create procedural documentation, and manage multiple cases simultaneously.

Throughout my career, I have demonstrated my ability to work collaboratively with teams and contribute to business development activities. I am passionate about continuous learning and development, and I am eager to leverage my skills in a dynamic environment that values innovation and customer satisfaction.