Kevin Herrera

Achieved 15% increase in overall project efficiency resulting in a 90% retention rate. Increased adoption by 10% by tailoring training sessions to fit unique needs for over 100 new customers. Increased Annual Recurring revenue (ARR) by 15% spearheading upsell initiatives aligning customer objectives.

Reduced churn by 15% with proactive outreach strategies that resulted in a 93% rate among customers. Increased Annual Contract Value (ACV) by $15,000 and 20% upsell opportunities by leveraging customer feedback to drive product enhancements. Led 20% increase in customer loyalty and retention by analyzing and identifying personalized outreach programs.

Led customer renewals by 10% above company standards by analyzing key customer metrics and improving targeted retention strategies. Named top performer at 120% to upsell goal 11 months in a row resulting in an additional $200,000 in ARR growth. Achieved an increase of 15% customer satisfaction rate by implementing customer suggested enhancements.

Increased renewal rates by 15% analyzing client data to drive targeted renewal strategies. Generated $120,000 in additional revenue, resulting in 110% to quota attainment executing data-driven campaigns. Achieved 90% renewal rate by creating client-specific presentations, utilizing analytics for tailored solutions.

Led tailored solutions with a $30,000 (per upsell opportunity) increase by managing data to identify client pain points. Reduced churn by 15% to customers delivering training sessions on customer best practices. Increased a 30% increase in market penetration providing market analysis for international expansion efforts.

Studied core principles of marketing, consumer behavior, market research, and strategic planning. Gained knowledge in areas such as advertising, sales, and digital marketing.