TRToyin Robinson
@toyinrobinson
Performance-driven Computer Science professional focused on project management.
ZimbabweWhat I'm looking for
I am a performance-driven Computer Science professional with extensive experience in leading and managing multiple implementations to support enterprise-level customer success. My focus lies in utilizing my technical acumen and leadership skills to spearhead project management initiatives that drive business success. Currently, I serve as a Website Project Manager at Xometry, where I manage a portfolio of over 30 concurrent projects, ensuring they align with stakeholder goals while adhering to timelines and budgets.
Throughout my career, I have collaborated closely with cross-functional teams, including content creation, design, development, SEO, and quality control, to deliver high-quality finished products. My previous roles at HubSpot as a Senior Customer Support Specialist and Replatforming Specialist allowed me to hone my skills in customer service and technical consulting, where I provided web design support and resolved customer issues efficiently. I am passionate about improving user experiences and leveraging technology to create effective solutions.
Experience
Work history, roles, and key accomplishments
Website Project Manager
Xometry
Apr 2023 - Present (2 years 5 months)
Managed a portfolio of over 30 stakeholder concurrent projects, ranging from website rebuilds to optimizations, while maintaining project timelines and budget. Guided customers to finalize content, design, and edits for web projects, ensuring alignment with their goals and objectives.
Senior Customer Support Specialist
HubSpot
Jan 2023 - Feb 2023 (1 month)
Produced outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Delivered web design support (HTML, CSS, JavaScript, HubL) and resolved 30 customer tickets per week.
Replatforming Specialist
HubSpot
Mar 2021 - Dec 2022 (1 year 9 months)
Scoped websites prior to the approval of a migration project to ensure compatibility and long-term customer success on the HubSpot CMS platform. Provided web design support (HTML, CSS, JavaScript, HubL) for customers receiving migration services.
Product and Operations Manager
Candlelit Therapy
Feb 2021 - Feb 2022 (1 year)
Collaborated with the Engineering, Data, and Product teams to redesign the business roadmap. Established the manual in-app bug tests to improve UX and improved the evaluation of the target audience and the creation of customer profiles.
Winter Associate
BNY Mellon
Jan 2018 - Present (7 years 8 months)
Provided feedback on the User experience for the API Store and analyzed user data. Collaborated with a team to create a wire-frame for an improved API Store and presented the new API Store solution to the CEO and other board members.
Education
Degrees, certifications, and relevant coursework
Hunter College
BA, Computer Science
Studied Computer Science, gaining foundational knowledge in the field.
Certificate, Project Management
Completed a certification in Project Management from Google. This program focused on key project management principles and practices.
Certificate, Google Analytics
Obtained the Google Analytics Individual Qualification. This certification demonstrates proficiency in Google Analytics.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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