kevin flores
@kevinflores
Quality team leader with expertise in process improvement.
What I'm looking for
I am a dedicated professional with extensive experience in quality assurance and business process management. Over the past several years, I have honed my skills in leading teams to ensure the highest quality of service delivery. My role as a Quality Team Leader at Yngen Datacom Corporation has allowed me to implement effective strategies that guarantee 100% quality for our clients, while also fostering a collaborative environment among team members.
Prior to my current position, I served as a Business Process Associate, where I focused on accurately encoding tax information and ensuring timely updates for client receipts. My educational background in Business Administration and Information Technology has equipped me with the necessary skills to tackle challenges in a fast-paced work environment. I am passionate about continuous improvement and seek opportunities that allow for personal and professional growth.
Experience
Work history, roles, and key accomplishments
Quality Team Leader
YngenDatacomCorporation
Jan 2020 - Present (5 years 5 months)
Led a quality team, ensuring 100% client quality and accuracy. Managed agent updates to maintain precise work standards.
Business Process Associate
YngenDatacomCorporation
Jan 2017 - Dec 2019 (2 years 11 months)
Ensured accurate and updated data entry for receipts. Focused on encoding precise tax information for all received documents.
Business Office Assistant/Customer Service
PhilippineLongDistanceTelephoneCompany
Jan 2016 - Dec 2017 (1 year 11 months)
Accommodated customer concerns regarding telco issues, including bills and internet problems. Resolved customer inquiries efficiently and effectively.
Project Clerk
InsularLife
Jan 2015 - Dec 2016 (1 year 11 months)
Sorted and encoded essential information for clients. Maintained organized records and ensured data integrity.
Business Process Associate
AMDATEX,LasPiñasServicesInc.
Jun 2014 - Nov 2014 (5 months)
Encoded detailed information for real estate properties, including lot size and house design. Processed buyer information accurately.
Education
Degrees, certifications, and relevant coursework
San Pedro College of Business Administration
Bachelor of Science, Information Technology
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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