Open to opportunities

Willison Aguinaldo

@willisonaguinaldo

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Experienced business processing and operations professional focused on quality, efficiency, and team coordination.

Philippines

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What I'm looking for

I am seeking a role where I can apply my process, invoicing, and team coordination skills in a collaborative, quality-focused environment with opportunities for operational impact.

I am an experienced business processing and operations professional with a background in insurance, customer service, and technical team coordination. Over more than a decade, I have handled claims validation, invoicing, process audits, and document verification across multiple industries.

At SGS I led teams as a Profiling Technician and Team Coordinator, guiding schedules, quality, productivity, and turnaround time while liaising with supervisors and clients. I have experience generating and reconciling customer invoices and following up on payments to improve production efficiency.

Earlier roles at AIG, Arvato Bertelsmann/Infosys, and AMDATEX strengthened my skills in claims analysis, audit reporting, credit and rebill adjustments, and administrative support for business operations. I have been recognized with internal awards for excellence and strong performance.

I bring a detail-oriented, reliable approach to process improvement and team support, maintaining confidentiality and organized records while meeting or exceeding performance targets and client expectations.

Experience

Work history, roles, and key accomplishments

Business Support Senior Assistant

Willis Towers Watson

Jun 2025 - Nov 2025 (5 months)

Reviewed and processed insurance applications, renewals, endorsements, and cancellations while maintaining organized confidential records and meeting customer service and quality targets.

Insurance Processing Policy Administration Records Management Customer Service Quality Assurance Confidentiality

Profiling Technician / Team Coordinator

SGS

Jan 2020 - May 2025 (5 years 4 months)

Coordinated team schedules and guided staff to meet quality, productivity, and turnaround targets while handling work-order discrepancies and client invoicing and follow-ups.

Team Coordination Quality Control Scheduling Client Communication Invoicing Process Improvement

Process Executive

Arvato Bertelsmann / Infosys

Aug 2014 - Jun 2019 (4 years 10 months)

Prepared weekly and monthly audit reports, managed customer invoicing and reconciliations, and executed credit/rebill corrections to ensure accurate client billing.

Audit Reporting Invoicing Reconciliations Administrative Support Billing

Business Processing Associate

American International Group

Apr 2011 - Jul 2014 (3 years 3 months)

Analyzed and validated claims to ensure correct discounts and payments, followed up on aging documents beyond SLA, and ensured accurate capture of codeable document information per quality standards.

Validation SLA Management Standards

Business Processing Associate

American Data Exchange

Apr 2009 - Mar 2011 (1 year 11 months)

Proofread and verified legal documents, analyzed and classified documents per client requirements, and performed unitizing, coding, and quality control functions.

Proofreading Document Classification Coding Quality Control

Operator and Telephone Maintenance

Philippine Air Force

Mar 2007 - May 2007 (2 months)

Installed and troubleshot telephone cables and multiline telephone sets, performed line layouts for construction sites, and coordinated with technicians to resolve subscriber line issues during on-the-job training.

Subscriber Coordination On The Job Training